What is Splashtop SOS?
Our technicians sometimes need to log into your PC to help support you. We use a trusted software created by Splashtop to connect and control your PC as if they were sitting in front of the machine itself.
What is installed?
Splashtop SOS runs as a single executable file and is not installed onto your machine. It allows you to accept incoming connections to your PC from our support technicians.
Can I end access?
We can only access your machine when you give us access to it. Once you close one of our SOS sessions, we can no longer see or control your PC.
So what happens next?
When you click the ‘Download Splashtop SOS’ button, it will open a new tab in your web browser and start the download of SplashtopSOS.exe. Once the file has downloaded, you will need to run it. Usually there will be a prompt in your browser, but if not you should be able to find the file in your Downloads folder.
And if I’m unsure?
If you’re running the SOS from the button above, then this will always connect you to our support software. Be wary of anyone asking to connect to your PC when you have not requested it yourself. We will always have spoken with someone in your company beforehand so ask them or us to verify the individual we’re dealing with. You can also double check that it’s us you’re speaking with by calling us back on 0191 414 4241 and opting to speak with the support team.
Who are you?
We are North East Time Recorders Ltd, Factory Road, Blaydon on Tyne, NE21 5RY.